As a church secret shopper or mystery worshiper consultant, I stay pretty busy in the Spring and Summer. I do some secret shoppers in the Fall, but a lot of churches get busy with all the Fall promotions and initiatives.
I understand this, I really do. However, the Fall is a crucial time to prepare for all the guests you will receive during the Christmas season, and especially if you have a Christmas Eve service. The pastors and executive pastors that have brought me in in the Fall in the past can vouch for the validity of this concept.
I have some openings for October and November, and early December. I’d like to fill these openings with great churches (of any size) around the country. I take what I do seriously and know how valuable my feedback and suggestions have been and are for churches that hire me.
So, what’s involved? Well, honestly, it’s not very time-consuming and won’t take you away from your Fall programs. Once you reach out to me and we agree this is something that you want to do (and I’m available), we make travel arrangements. This can be done by you, your admin, or a volunteer.
After the travel arrangements have been made, you just go on about your business. In very large churches, the Executive Pastor usually handles this and doesn’t even both the Senior Pastor with the details and the pastor doesn’t know until I introduce myself on that Sunday.
After I get back home, I’ll work on a report of my findings, which I’ll email the Senior Pastor or Executive Pastor (or the person that hired me) for he or she to look over. Once he or she sees it and doesn’t have any questions for me, he or she sets up a video conference with key leaders.
The video conference takes about an hour. After that, we’re done on my end (though I believe in long-term relationships and you can always reach out to me and ask me follow-up questions).
In the report and during our video conference, I will give you action items and next steps. I will point out things that I think could be done better and help you see the percentage of first-time guests that turn into second-time guests rise.
In the Fall, I really focus on immediate improvements that you can make and instruct your guest services or hospitality team on so that they make these changes before the Christmas season.
We all know how many guests will visit local churches during the holidays. Let me help you welcome them, so you can encourage them to return. Email me today to start the short and easy process.
*** On another note: My brand new book Secrets of a Secret Shopper comes out this month! Sign up for my newsletter here and follow my blog and this website for details on when my new book becomes available.