As a church secret shopper or mystery worshiper consultant, Greg Atkinson stays pretty busy year round. A lot of churches get busy with all the Fall promotions and initiatives, which is great, but the Fall is also a crucial time to prepare for guests that will visit your church now that school is back in session.
Greg and his team also help churches prepare for the Christmas season and Christmas Eve services where so many guests are likely to visit. The pastors and executive pastors that have brought us in in the Fall love the dual purpose of our consultation, which helps you maximize guest retention now and on your big Sundays down the road.
We have a few openings this Fall and would like to fill these openings with great churches around the country. We take what we do seriously and know how valuable our feedback and suggestions have been and are for churches that hire us.
So, what’s involved? Well, honestly, it’s not very time-consuming and won’t take you away from your Fall programs. Once you reach out to us and we agree this is something that you want to do (and Greg or one of his team members is available), we make travel arrangements. This can be done by you, your admin, or a volunteer.
After the travel arrangements have been made, you just go on about your business. In very large churches, the Executive Pastor usually handles this and doesn’t even both the Senior Pastor with the details. In small to medium-sized churches, we usually deal directly with the Senior Pastor.
After we return home, we’ll work on a report of our findings, which we’ll email the Senior Pastor or Executive Pastor (or the person that hired him) for he or she to look over. Once he or she sees it and doesn’t have any questions for him, we’ll set up a video conference with key leaders.
The video conference takes about an hour. After that, we’re done and you will have a game plan to execute. We do, however, believe in long-term relationships and want you to know you can always reach out to us and ask me follow-up questions.
In the report and during our video conference, we will give you action items and next steps. We will point out things that we think could be done better and help you increase the percentage of first-time guests that turn into second-time guests.
In the Fall, we really focus on immediate improvements that you can make and instruct your guest services or hospitality team on so that they make these changes before the Christmas season.
We all know how many guests will visit local churches during the holidays. Let us help you welcome them, so you can encourage them to return. Email us today to start the short and easy process.
*** On another note: Greg’s new bestselling book Secrets of a Secret Shopper is available for you and your team! We also encourage you to sign up for Greg’s newsletter here and follow his blog and this website for details on when other resources become available.