Greg’s ministry provided a really valuable perspective on our weekend experiences as a church.  His heart for the Kingdom and passion to see every church reach its maximum potential is a gift to those of us who care deeply about seeing our churches thrive.

-John Ortberg, Senior Pastor, Menlo Church

Greg’s evaluation of your church helps you dig into where you can significantly improve a guest’s first-time experience.  He makes you think and leaves no rock unturned.  Probably the best money we’ve spent all year long.” 

– Ashley Wooldridge, Senior Pastor, Christ’s Church of the Valley, Peoria, AZ

Do any of these scenarios describe your church?

You have lots of first time visitors, but they never return a second time.
There are critical elements of your guest experience that are broken or missing.
Guests are slipping through the cracks and out the back door of your church.

If the answer is “yes” to any of these…

You need a visit from a church secret shopper!

About The Process

Did you know that most guests decide whether or not they are going to return to your church in the first 10 minutes? As they say, you never get a second chance to make a first impression.

About Greg

Greg Atkinson is an author, speaker, pastor, coach and consultant who has worked with churches of all sizes, including some of the largest and fastest-growing churches in the country.

Endorsements

“Greg’s ministry provided a really valuable perspective on our weekend experiences as a church. His heart for the Kingdom and passion to see every church reach its maximum potential is a gift to those of us who care deeply about seeing our churches thrive.”

Recent Posts on the Worship Impressions Blog

Five Summer Tips from a Church Secret Shopper

Hello. I'm Greg Atkinson and I'm a church secret shopper or mystery worshiper. Basically, I evaluate your church's guest services and hospitality or first impressions ministry. I do other stuff too, but you get the gist. Now that Summer is here, let me give you 5...

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Introducing the First Impressions Conference

Hey, friends and Happy New Year! We would like to let you know about the upcoming First Impressions Conference. This is a 3-day online event featuring leading voices on improving your church's first-time guest experience. The conference (which is the first week of...

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A Church Secret Shopper Shares Some Pet Peeves

First impressions matter—big time! Sometimes there’s no coming back from a bad experience. When I work with churches, I exhort them to put their best and brightest, their positive, smiling, warmest personalities on their front lines. Starting with the parking lot team...

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Digital Real Estate for Churches to Consider

You are all very aware of real estate when it comes to selling or buying a home or business. But what about buying things online? Do you own your name on all the social media channels and websites, whether it be your personal name or your church's? In 2009, I wrote a...

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A Communications Tip from a Church Secret Shopper

I spend a lot of time with pastors around the country. I get asked all kinds of questions. I’ll write later about the most common things I see when I do a church secret shopper consultation. Today, I want to write about one of the most common things I say to churches....

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Questions to Ask a Church Secret Shopper

I can't tell you how many times I've had a meeting or coffee with a pastor and told him what I do as a consultant and I watch them perk up. They love the idea, but they either don't know who to hire or where to start or what to ask a church secret shopper. This week I...

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